海口市印湉贸易有限公司 (hereinafter referred to as "we", "us", or "the Company") respects and protects the privacy of all users of 印湉 Collaboration Software and related services. To provide you with a stable and secure collaboration experience, we have established this Privacy Policy in accordance with the Personal Information Protection Law of the People's Republic of China and other relevant laws and regulations.
1. Information Collection Scope
When you use 印湉 Collaboration Software (including beta applications, software usage, and customer support), we may collect the following information:
- Account Information: When you register or apply for beta access, we collect your name, email address, phone number (optional), and organization name (if provided).
- Usage Data: As you use the software, we may collect collaboration-related metadata, including channel message history, meeting participation records, file upload logs, etc., to provide core functionality.
- Device and Log Information: To ensure stable operation, we may collect anonymized information such as device model, operating system version, IP address, and crash reports.
- Communication Records: When you contact our customer support team, we may keep records of the communication to improve service quality.
2. Purpose of Information Use
We use your personal information only as necessary for the following purposes:
- Process beta access applications and account activation, and send you product launch notifications and important updates;
- Provide, maintain, and optimize core features of 印湉 Collaboration Software, including HD video meetings, channel chat, and cloud file collaboration;
- Ensure service security and prevent fraud, abuse, and technical risks;
- Comply with legal and regulatory requirements or respond to lawful requests from government authorities;
- Other purposes for which you have provided separate consent (e.g., market research, for which additional authorization will be obtained).
3. Information Storage and Protection
We use industry-leading security measures to protect your personal information:
- Encrypted Transmission: All data is transmitted using TLS 1.3 or higher encryption protocols;
- Access Control: Strictly limit internal employee access to user data, allowing only authorized operations and development personnel to access anonymized data when necessary;
- Retention Period: We will retain your information as long as your account remains active. If you request account deletion, we will delete or anonymize your personal information within 30 days, unless otherwise required by law;
- Data Location: User data is stored on secure servers located within mainland China and will not be transferred across borders without your explicit consent.
4. Information Sharing and Disclosure
We commit that we will not sell your personal information to any third party. We only share necessary information in the following circumstances:
- With your separate consent, we may share information with partners to provide services you request;
- To comply with legal obligations, we may provide information as required by competent authorities;
- As necessary to protect the legitimate rights, property, or safety of 印湉 Collaboration Software, our users, or the public;
- In the event of a merger, acquisition, or other corporate reorganization, we will require the new entity to continue to adhere to this policy.
We do not proactively share your personally identifiable information with advertising platforms or unrelated third parties.
5. Your Rights
Under applicable laws, you have the following rights regarding your personal information:
- Access and Rectification: You may request access to or modification of your personal information through official channels;
- Right to Erasure: Under certain circumstances (e.g., when information is no longer necessary), you may request deletion of your personal information;
- Withdraw Consent: For information collected based on your consent, you may withdraw your consent at any time;
- Account Deletion: You may request account deletion by sending an email to [email protected]; we will process your request within a reasonable timeframe.
If you wish to exercise any of these rights, please contact us using the information in Section 9 of this policy. We will respond within 15 business days.
6. Cookies and Similar Technologies
To enhance the experience on our website and client applications, we may use cookies or local storage to record preferences and session states. You may disable cookies through your browser settings, but this may affect some functionality (such as automatic login). We do not use cross-site tracking for advertising purposes.
7. Protection of Minors
印湉 Collaboration Software is primarily intended for business and adult users. If you are under the age of 14, please do not use our services. If a guardian discovers that we have inadvertently collected information from a minor, please contact us immediately so we can delete it.
8. Privacy Policy Updates
We may revise this Privacy Policy from time to time. Significant changes (such as changes to the purpose of information processing or changes in control) will be prominently notified to you via pop-ups, email, or website announcements. The revised policy will take effect upon publication, and your continued use of the service will be deemed acceptance of the updated terms.
9. Contact Us
If you have any questions, complaints, or suggestions regarding this Privacy Policy or our protection of personal information, please contact us using the following methods:
- Company Name: 海口市印湉贸易有限公司
- Address: 海南省海口市龙华区华峰公寓7-1602房
- Email: [email protected]
- Customer Service Phone: 0898-62375941 (Weekdays 9:00-18:00)
We have appointed a Data Protection Officer. You may also contact the officer directly using the email address above.
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